Administration & Faculty
Administration
- Managing Director/SEA – Kamal G (director@crescentbaycollege.com)
- Director of Academics – Anurag S (an****@cr****************.com)
- Student Services Officer – Harpreet S (ha******@cr****************.com)
- Marketing & Admissions Officer – Anthony R (ma*******@cr****************.com)
Faculty
- Prinkya S (p.******@cr****************.com)
Operations and Facilities
Business Hours
Monday to Friday, 9am to 5pm
Facilities
Crescent Bay College offers study areas, lounge areas, and a kitchen for students to learn, socialize, and relax. These spaces are available to students before and after classes. To request after-hours access, please contact the Managing Director.
Student Email
All new students will be assigned a Crescent Bay College student email address. Important communications regarding student orientation, courses (e.g., email from your instructor regarding assignments and examinations), scholarships, etc. will be sent to your student email. Please ensure you check your student email on a regular basis.
If you have any issues with your student email, please email ad********@cr****************.com.
Accessibility
Should you wish to submit a complaint and/or feedback on the accessibility of our building, please complete this form.
Schedules
Crescent Bay College follows a structured academic calendar for each study program, with clearly defined class schedules, term start dates, and holiday breaks to help students plan their studies effectively. If there are any changes to the class schedule, students will be notified by student services or their instructor. To view your program’s schedule, please visit the program page on this website.
Tuition & Scholarships
Tuition Payment Plans
Crescent Bay College offers payment plans for students. For more information, students can email ad********@cr****************.com.
Scholarship Opportunities
Depending on the study program and the time of year, Crescent Bay College may offer scholarship opportunities. We recommend checking your student email to see if there are scholarships available for you to apply for.
Each scholarship has specific requirements that students must meet to qualify, encouraging a diverse range of applicants. For more information, applicants can email ad********@cr****************.com. Scholarships at Crescent Bay College generally require applicants to meet some combination of the following criteria:
- Good academic standing
- GPA requirements (e.g., a 3.0 or higher)
- Excellence in specific subjects
- Involvement in extracurricular activities
- Community involvement and volunteer work
- Other criteria
Academic Progression & Learning Support
Academic Advising
Academic advising services are available to students by our Academic Advisor. To contact them and to schedule a time to chat, please send an email to: ac*******@cr****************.com.
Learning Support
Should you feel you need extra support in your studies at Crescent Bay College, we are here to assist you. We encourage you to keep in communication with your instructor, should you have any questions about course content.
Crescent Bay College also periodically hosts workshops for students on how to successfully navigate their academic journey. Information regarding workshops will be provided to students via their student email.
Disability & Accessibility Services
If you have a disability and need academic accommodations, we’re here to support you.
Crescent Bay College offers a variety of accommodations, including but not limited to:
- Extended Exam Time & Alternative Testing Arrangements: Students approved for accommodations may receive additional time for exams and access to a quiet testing space. Oral exams or other adapted formats can also be arranged when necessary.
- Accessible Learning Materials: We provide course materials such as digital textbooks, PDFs, and lecture slides in screen-reader-friendly formats. Alternate versions, including large print, braille, or audio, are available upon request.
- Note-Taking & Lecture Accessibility: With instructor approval, students may be allowed to record lectures or use live captioning services if needed.
If you need academic accommodations, please contact your instructor. Requests should be made at the beginning of the semester to ensure sufficient time for planning and implementation.
Feedback
Should you have any feedback or complaints to share about our academic advising or learning support services, please complete this form.
Should you wish to submit a complaint and/or feedback on our disability and accessibility services, please complete this form.
Academic Policies
- Attendance Policy: Excessive absenteeism results, in most cases, in a student’s inability to maintain the academic standards set by Crescent Bay College. Students are expected to attend all classes, labs, and field trips in which they are enrolled. The minimum attendance rate that a student is required to meet for the program they are enrolled in is 80%. Please be advised that you may be dismissed from the program, if your attendance and/or academic performance is below standards, and that your instructor may deduct hours for your attendance whenever he/she feels you have not fully participated in lessons (i.e. extended breaks).
- Dismissal Policy: Crescent Bay College expects all students to, inter alia, attend classes in accordance with our Attendance Policy, comply with the academic and prerequisite requirements of the program and/or course you are enrolled in, and complete all assignments and examinations on the scheduled completion dates. Failure to do so may result in a meeting with the Senior Educational Administrator, an investigation, and the issuing of a warning to the student, placement of the student on a probationary period or dismissal from the program.
- Grade Appeal Policy: Crescent Bay College has a process by which a student may appeal a grade received in a course.
Click here to view other Crescent Bay College student policies.
External Learning Support Services:
Student Safety, Health & Well-Being
Emergencies
9-1-1 is the emergency number in Canada, for police, fire, and ambulance.
For situations where there are immediate threats to someone’s life or safety, call 9-1-1 right away.
If you or someone else requires requires immediate medical attention for illness, injury or overdose, call 9-1-1 or immediately go to your nearest hospital emergency department.
Common Situations Requiring Immediate Medical Attention:
- Involved in a major accident.
- At risk of seriously harming themselves or others (you can also access crisis intervention and suicide prevention services).
- Trouble breathing, or catching your breath.
- Severe abdominal or chest pain/pressure.
- Weakness or tingling on one side of your body.
- Loss of consciousness.
- Heavy bleeding.
Click here to view our Critical Incident and Crisis Management Policy
Non-Emergencies
Medical Service Plan (MSP)
International students must have basic and extended health insurance for the duration of their stay in Canada. In BC, the public health insurance is called the Medical Services Plan (MSP), and it is mandatory for everyone who lives in BC for six months or more. You should apply for MSP as soon as you arrive in BC, but it can take approximatley 3 months for it to be processed. For that reason, you should get private health insurance for at least the first 3 months you are in BC. Even though MSP is public health insurance, international students must pay a monthly health care fee of $75.
You can apply for MSP online here.
HealthLink BC
811 is a free health information and advice line operated by HealthLink BC where you are connected to a health service navigator that can help you find health information and services.
Urgent Care
Urgent Primary Care Centre (UPCC) is available for non-life-threatening emergencies such as sprains, strains, fevers, minor burns, and infections.
Walk-In Clinics
Walk-in clinics provide access to non-urgent medical care for people who need health advice, assessment, and/or treatment for minor illnesses and injuries. You can find a walk-in clinic near you here.
Mental Health Support
Mental Health Support is available by calling 310-6789 (no area code needed). This is a provincial line available 24/7 and it is toll-free anywhere in BC. It provides emotional support, information and resources regarding mental health in BC.
Additional Mental Health Resources:
Crisis Centre Chat
The Crisis Centre Chat offers 24/7 access to support via phone and SMS services to assist those at risk of suicide. For more information, visit their website. If you are having thoughts of suicide, call 1-800-784-2433. If you are experiencing a mental health crisis, call 310-6789.
Suicide Prevention
Call 1-800-SUICIDE (1-800-784-2433) if you are considering suicide or are concerned about someone who may be. This service is available 24/7 in 140 languages.
Youth Crisis Chat
The Youth Crisis Chat services offers suicide prevention and mental health crisis support 24 hours a day. More information can be found at their website.
Counselling
CounsellingBC aims to provide individuals with information and resources about counselling, psychological services, art therapy and psychotherapy in BC.
Substance Abuse
Alcohol & Drug Information and Referral Service (ADIRS) provides free, confidential information to people in need of support with any kind of substance use issue. You can call 1-800-663-1441 (toll-free in BC) or 604-660-9382 (in the Lower Mainland) for resources and support.
More information about toxic drug poisoning (i.e., “overdose”) response, naloxone and training can be found via Vancouver Coastal Health and via the Government of British Columbia.
If you see someone experiencing an overdose, call 9-1-1 right away. The Good Samaritan Drug Overdose Act offers some legal protection to those who seek emergency assistance during an overdose.
Crime Victim
Victim Link BC is a free, confidential service available 24/7, in up to 150 languages, offering information and referral services to victims of crime and crisis support to victims of family and sexual violence. You can call 1-800-563-0808 or email Vi**********@bc***.ca.
Additional Resources:
Sexual Violence
Vancouver Rape Relief provides services to women who have experiences violence (i.e., intimate partner violence, incest, rape, sexual assault, sexual harassment, and prostitution). To access these services, call 604-872-8212 or visit their website.
Additional Resources:
Click here to view our Sexual Misconduct Policy
2SLGBTQIA+ Support
Resources Available:
Legal Supports
BC Human Rights Complaints
If you wish to file a Human Rights Complaint, contact the BC Human Rights Tribunal. More information on the complaint process can be found here: File a Complaint. If you wish to obtain free legal advice or support related to a human rights complaint, contact the BC Human Rights Clinic.
Additional Resources
Educational Resources
Housing Assistance
Given the competitive nature of the Lower Mainland housing market, it is important to start your search early. We have compiled some resources to help you start your search for housing.
Search Resources
VanMates
This platform assists international students by providing options for renting single rooms, shared spaces, or booking a homestay. Homestays are an excellent choice for those looking to immerse themselves in Canadian culture, as they include meals and daily interactions with a local family. Visit Vanmates’ website at: https://vanmates.com/. For personalized support, students can complete the Accommodation Form to receive direct accommodation guidance.
Independent Searching
Students who prefer finding housing on their own can use platforms like:
- Craigslist
- Facebook Marketplace
- Liv.rent
- Zumper
Scam Prevention Tips
When looking for housing, here are some actions you can take to avoid being scammed:
- Always visit the property in person before signing any lease.
- Meet the landlord or property manager to inspect the premises together.
- Confirm the identity and contact details of the property owner.
- Never send money before seeing the property and signing a lease.
- Avoid sharing sensitive personal information.
- Trust your instincts and proceed with caution if something feels off.
BC Tenant Rights
Tenants in BC have rights throughout their tenancy, including the right to dispute issues and enjoy quiet possession of their rental unit. Landlords are not permitted to physically evict tenants or lock them out of the property. Find out more information from the Government of British Columbia.
Housing Costs
The BC rental market is competitive, and average rental prices can be high. We recommend researching thoroughly before signing a lease. Consider factors such as your budget, preferred neighborhood, access to amenities and public transportation, proximity to school or work, and whether you’ll have a roommate to determine if a place is the right fit for you.
For insights on average rental prices by neighborhood, visit the Canada Mortgage and Housing Corporation’s Housing Market Information Portal.
Costs of Living
The cost of living in Surrey and the Lower Mainland can be high due to factors such as inflation, rising interest rates, and increasing prices for daily essentials like groceries.
We recommend researching thoroughly before making the move.
Here are some useful resources:
- WorkBC Cost of Living Calculator
- StrongerBC Cost of Living
- Study in BC
Renters Insurance
Renters can choose to purchase renters’ insurance to protect themselves and their belongings. This coverage can help cover the cost of repairing or replacing personal items after a covered claim and provide liability protection. We recommend speaking with an insurance agent or broker to understand coverage details and estimated costs.
Additional Resources
Life in the Lower Mainland
Working in Canada
SIN
If you intend on working in Canada or to access government programs and benefits, you must have a Social Insurance Number (SIN). To get your SIN, you need first your Study Permit. Therefore, you can only apply for your SIN after arriving in Canada.
You can apply for your SIN online, by mail, or in person at a Service Canada Office. Find here the Service Canada Office closest to you.
Your SIN is private, and you should keep it safe and protect it.
Note that a SIN alone does not make you eligible to work in Canada; you need to make sure you meet any other requirements to work.
Finding Work
Here are some resources to help you find a job in BC:
Additional Resources
Identification – The BCID Card
You should keep identification with you at all times. However, we do not recommend carrying your passport with you everywhere due to the problems you may face if you lose it. The BCID card is an excellent solution if you also don’t have a Canadian driver’s license.
To get a BCID card, you’ll have to book an appointment at a driver’s licensing office. Find the closest office to you.
You will need to bring ID. View the complete list of accepted ID.
Banking
There are several banking institutions (i.e., private banks and credit unions) in Canada and in BC. We encourage you to contact them directly for any banking-related questions you may have.
Here is a non-exhaustive list of some Canadian banking institutions:
Transportation
The Lower Mainland has a robust public transportation system, which includes trains, subways, and buses. Visit the Translink website for information and to plan your next trip.
Translink also offers the Compass Card, which you can recharge and use to pay for public transport throughout the Lower Mainland. We recommend getting a compass because you can save some money on public transport. You can get a new Compass card in any Compass Vending Machine (CVM) located at all SkyTrain, SeaBus, and West Coast Express stations, select London Drugs stores, by calling 604.398.2042, or at the Compass Customer Service Centre: Stadium–Chinatown Station. The CVMs accept cash, debit and credit cards. A $6 refundable deposit is required to purchase a new compass card. After getting the card, you can recharge it online or in any CVM.
Tourism
There are many sights to see in BC. Visit the Destination BC website to plan your next adventure.
Homesickness Support
We understand moving to a new country can be challenging. Crescent Bay College is here to make your transition into life in Canada easier.
The Government of British Columbia’s “Health and Wellness Guidelines for International Students” is also an excellent resource to help.
Local Community Integration Supports
Local Community Integration Supports
Student Support Person
We understand moving to a new country can be challenging. We’re here to make your transition into life in Canada easier. Should you need any assistance with transitioning to life in Canada, please do not hesitate to reach out to Kamal Gill, our Managing Director at ka***@ci*********.com. Kamal is knowledgeable about the unique challenges about making this transition and is available to answer any questions or concerns you may have.
Networking Opportunities
Crescent Bay College offers students access to networking events and professional groups designed to foster connections and support career growth. Information about these opportunities is shared through official Crescent Bay College communication channels (check your student emails!). For events with limited availability—such as Job Fairs, Co-op Workshops, and Career Orientations—registration forms will be provided in advance to ensure students have the chance to apply and participate.
Engagement with the Community
We encourage students to participate in local cultural events and activities such as local events, festivals, and volunteer to better feel connected to their community and neighbours.
Additional Resources
Immigration Information
Study Permits
According to the Government of Canada: “…you must apply for a study permit before you come to Canada. Some people can apply for a study permit from within Canada. In some cases, you can apply when you arrive in Canada at the port of entry. Make sure you understand which option is available to you.”
More information about study visa eligibility can be found via the Government of Canada’s (IRCC) website.
More information on the documents you need to apply for a study visa can be found here.
If you wish to change your school or program, please consult the Government of Canada’s (IRCC) website.
Work Permits
More information about work permit eligibility can be found via the Government of Canada (IRCC).
Additional Information:
Working with Registered Canadian Immigration Consultants (RCICs)
If you are working with an immigration consultant, we highly encourage you ensure they are a RCIC. According to the College of Immigration and Citizenship Canada, “…licensed immigration consultants have the specialized expertise to help you. They have met competency standards established by the College and follow a Code of Professional Conduct.”
You can check to see if someone is an RCIC by checking the College of Immigration and Citizenship Consultant’s website here.
Working with Education Agents (EAs)
- Always research the EA’s background, expertise, and check their references.
- Always contact the college or university you are applying to see if the EA you are working with is authorized.
- Avoid being a victim of fraud.
- Do not let the EA rush or pressure you into working with them.
- Do not share payments, documents, or personal details over social media.
- Be wary of promises made by the EA that sound too good to be true (e.g., that you will be admitted into your chosen school, that you are guaranteed a study permit, that you will get a high-paying job, etc.).
- Know that EAs are not permitted to provide you with immigration advice. For immigration advice, always consult a RCIC or a lawyer.
- Ensure that the EA is providing you with fulsome and accurate information about your chosen school, such as:
- Admission policies
- Language proficiency requirements
- Tuition
- Refund policies
- Grading and other academic policies
- Operating policies
- Whether graduates of your chosen program are eligible for a Post-Graduation Work Permit (PGWP)*
Note: Graduation from Crescent Bay College’s academic programs do not make you eligible for a Post-Graduation Work Permit.
Pre-arrival Information for International Students
Before you Arrive
Moving to a new country can be equally exciting and overwhelming. To help you, we created this compendium of some things you should know and prepare to have a smooth and enjoyable time in while you make your journey to studying at Crescent Bay College.
Document Checklist
- Passport – must be valid for the duration of your trip;
- Port of entry letter of introduction;
- Letter of Acceptance – the document the school will issue to you;
- Proof of enrolment;
- Proof of tuition payment;
- Proof of living arrangements;
- Proof of funds;
- Proof of private health insurance for the first 3 months;
- Medical records;
- Medicine prescription(s) (if you need any special medication or are travelling with any medication);
- Photo ID’s from you country; and
- Drivers license (if you have one).
- Winter clothes:
- Sweaters
- Jumpers
- Warm pyjamas
- Winter jacket (bring if you have one, but in case you don’t have a proper winter jacket, it may be better to buy one in Canada, as you might find more options here)
- Waterproof jacket (it rains frequently in the Lower Mainland so a waterproof jacket is a must. However, as the winter jacket, if you don’t have one it might be better to be prepared to buy one here)
- Shoes (shoes are usually heavy, so try to stick to one pair of each type of shoe):
- Casual shoes
- Formal shoes (think of job interviews and presentations)
- Running shoes
- Slippers
- Winter boots (if you have one),
- Towel and light bed linens (just one of each)
- Toiletries
- Cosmetics
- Medications (If you need prescription medications, don’t forget to bring the prescription and if possible, translated to English), and
- Power adaptor (Canada uses plugs type A and B).
- Winter clothes:
Housing Information
We recommend starting your search for housing before you arrive in Canada. For information and tips on how to find a place to live, visit our Housing Assistance page.
Navigating the Airport
Once you land at the airport, there are separate processing lines for newcomers designated for first-time travellers arriving in Canada.
As a student, you will meet with an Immigration Officer who will confirm your details and ask you questions, usually to confirm you meet Canada’s entry requirements and that you will leave Canada once your study permit expires. Please note that your admissions documents (i.e., your Letter of Acceptance and Enrolment Letter) can be accessed on the myCrescent app.
After you clear immigration, you will be able to collect your luggage and proceed to exit the airport. You can then travel to your accommodation via public transport or taxi or ride-sharing services. There are clear signs at the airport directing you there.
More information about navigating the Vancouver International Airport (YVR) can be found here.
Student Orientation
You will be scheduled to attend a Crescent Bay College orientation session before you commence your classes. Information about your orientation session (i.e., date, time, and location) will be emailed to your Crescent Bay College student email address.
Topics Covered
- Student Life in Vancouver
- Costs of Living
- Finding Housing
- Housing Costs
- Tenancy Rights
- Transportation
- Health Care and Well-Being
- Working in Canada
- Employment Rights
- Community Integration Supports
- Specific Program Information
- Classes
- Instructors
- Learning Objectives
- Requirements for attendance and progression
- Your First Semester at Crescent Bay College
- Cultural Differences and Norms in BC Classrooms
- Student Support Services
- Academic Advising Services
- Academic and Learning Support Services
- Student Safety (Emergency Protocol)
- Your Student Services Officer
- Operations and Facilities
- Crescent Bay College Administration
- Student Email
- myCrescent application
- Computer Labs
- Accommodations for disabilities
- Scholarships
- Student Policies
- Attendance
- Dispute Resolution
- Grade Appeal
- Respectful and Fair Treatment of Students
- Sexual Misconduct
- Student Authorized Leave Request
- Student Statement of Rights
- Tuition Refund
- Anti-Racism and Harassement
- Critical Incident and Crisis Management
- Your contact person at Crescent Bay College (adjusting to life in Canada and studying at Crescent Bay College)
- Student Life in Vancouver
Accessing Orientation Materials
The information mentioned above will be emailed to students after their orientation session, and is also available on the myCrescent mobile application, which is available for download for Apple and Android devices.
Student Orientation Feedback
Should you have any feedback about student orientation, please complete this form.
Anti-Racism and Harassment
Zero-Tolerance Policy
We are dedicated to creating an environment of equity, inclusion, and respect for all individuals, regardless of race, ethnicity, or cultural background. Racism, discrimination, and any form of race-based harassment will not be tolerated. We actively work to remove systemic barriers, promote inclusive practices, and encourage open conversations about race and equality.
Dispute Resolution Policy & Anti-Racism and Harassment Policy
Crescent Bay College has a Dispute Resolution Policy in place to address student complaints, including those related to harassment and discrimination based on the protected grounds outlined in the BC Human Rights Code.
Additionally, Crescent Bay College has an Anti-Racism and Harassment Policy that outlines the preventive and responsive measures we have implemented to ensure a respectful and inclusive environment for all.
Feedback & Complaint Reporting
If you would like to discuss your diverse needs or share recommendations and feedback on how Crescent Bay College can further promote a safe and inclusive learning environment, please contact our Managing Director, at di******@cr****************.com.
Crescent Bay College also provides an online reporting form for those who wish to submit a formal complaint.